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Bella Rosa Bridal & Special Occasions

Services:

Dress & Attire, Jewelry

Phone: 804-855-1000 
3979 Deep Rock Road, Richmond, VA 23233
 
Overall Rating
4.3 out of 5.0
Quality of Service:
4.4/5.0
Responsiveness:
4.3/5.0
Professionalism:
4.4/5.0
Value for Cost:
4.2/5.0
Flexibility:
4.3/5.0
 
49 Total Reviews
 
Meg
Wedding: 6/30/12
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I absolutely cannot say enough about the wonderful time I had choosing a dress at Bella Rosa. Phyllis, our consultant, was a recommendation from a waitress who'd noticed I was engaged and sent me to Bella Rosa. She couldn't have been more right about Phyllis being the best! She was patient with me and my lack of general knowledge, pulled a variety of styles and pulled me outside the box to determine exactly what I wanted, stayed well within my budget and had a fantastic sense of humor. I highly recommend Bella Rosa and Phyllis if you're looking for dresses in the Richmond area!
Katie
Wedding: 11/10/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I visited a lot of dress shops in the Richmond, Norfolk, Virginia Beach area and Bella Rosa was definitely top notch. Camberly helped me find the right dress- which was challenging for me. I love the way the shop is set up- the wedding dresses are kept in a separate room from the other dresses and the main entrance- it provides a relaxing, private, and quiet environment for brides-to-be. I loved being able to think and not having to try dresses on in the front window of a store with customers walking in and out! Plus, Camberly is experienced, knowledgeable and has an excellent sense of customer service. The overall experience was awesome!
Kate
Wedding: 11/5/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
What a wonderful bridal salon! After going to about 5 salons before this one, I can tell you, Bella Rosa is the best! They really know what they are doing! My bridal consultant Camberley made the entire experience relaxing and fun! I found my dream dress to wear on my recent Nov 5th wedding. They do a great job of not showing you dresses out of your budget, which was important to me. I got a beautiful sash to go with my dress and my veil from Bella Rosa too. I would recommend to any bride looking for great service!
Chelsea
Wedding: 10/15/11
4.5 out of 5.0
Quality of Service:
4.5/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
4.0/5.0
I visited several places when trying to find the perfect wedding dress and was the most impressed with the service at Bella Rosa. I ended up buying my wedding dress and bridesmaid dresses at Bella Rosa. I worked with Phyllis and cannot say enough wonderful things about her. She never made me feel pressured through the selection process, she helped me to stay within my budget, and was very patient with me (and my bridesmaids) during the process of ordering our bridesmaid dresses. I did work with a few of the other girls if I needed something and Phyllis wasn’t working and always had a really positive experience. Best advice: be honest about your budget and ask about average alteration costs (and factor that in) when selecting your dress. I felt the alterations were pricey, but that’s because my dress needed a lot of alterations (because it was so fitted). The alterations were done perfectly and all in-house, so it was really convenient. I wouldn’t take your dress anywhere else to get altered just to potentially save a little money. Why buy and expensive dress and then skimp on the alterations?! I’m only saying this because I thought about getting them done somewhere else and am SO GLAD I didn’t! Highly recommend Bella Rosa.
Corey
Wedding: 10/9/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I came here after my cousin recommended the place (she was a Bella Rosa bride too), and I was glad I did. They had a ton of selection, catered to my large group with ease, and helped me find my dress. Unlike other bridal salons I had been to, Bella Rosa was clean, temperature moderated well (nice when you're standing in your skivvies, waiting for a gown), and overall, calm and inviting. Once I had decided on a dress, the seamtress was very attentive, and made sure everything was fitting correctly and in its right place. They were also able to pack my dress for travel (down to Key West) at no extra charge. Definitely worth going to.
drsonn321
Wedding: 9/10/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I had such a great experience at Bella Rosa! I really enjoyed going to a local bridal store instead of somewhere like David’s Bridal. I started out browsing wedding dresses online to get ideas, and I came across a Wtoo dress that I fell in love with. Come to find out, Bella Rosa was the only bridal store in the general area that had this dress. I knew this dress was the one before I even tried it on, but I still wanted to have the experience of trying on different styles. Phyllis was my consultant and she was a pleasure to work with. The Wtoo dress was the last dress I tried on, and of course it was the one! Bella Rosa was also the only store in the general area that had the Dessy bridesmaids dresses that I wanted (and had the sample dress in the color I wanted!). The timeframe for the orders were accurate. Phyllis was always easy to communicate with. There were two miniscule flaws on two of the BM dresses (not a fault of Bella Rosa) and they were adamant about sending the dresses back to get fixed. You wouldn't have been able to see the flaws without a magnifying glass, but it goes to show how closely they inspect items before releasing them to their customer! We would have rented our tuxedos through Bella Rosa if our wedding wasn't out of town.
Shari
Wedding: 9/10/11
4.8 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
5.0/5.0
I fell in love with this place my first visit and HAD to get my dress there. The staff is so helpful and knowledgeable. They were fine with me trying on as many dresses as I liked and they were well organized so I could find a dress in my price range. They also gave me a percentage off my dress because I ordered it within 15 days of my first visit. That's a big deal when you are looking at wedding dress prices! They helped me through the entire process.
HappilyEverAfter
Wedding: 9/4/11
4.9 out of 5.0
Quality of Service:
4.5/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Bella Rosa was a wonderful experience! The staff was friendly and very helpful from start to finish. They had a large selection, experienced staff, and quality product. They measured me so well that my experience was alteration free! I was able to use my alteration budget to splurge on a beautiful veil. You won't be sorry you went to Bella Rosa!
Michelle
Wedding: 7/2/11
4.7 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
4.5/5.0
Flexibility:
5.0/5.0
Beautiful salon, great experience and recommend every bride to check them out!
Casey
Wedding: 6/24/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I loved Bella Rosa! I ended up there due to my friend that is from Richmond. I was having trouble finding something in D.C., but I went to Bella, found my dress and had a great time. They were very professional and Camberly was my favorite. I adored her and she took such great care of me. I was thrilled when I wanted to make a bunch of changes to my dress. They did all of them, and did wonderfully. I have no regrets buying here and making that drive on a regular basis. Thank you again Bella and Camberly!!!
scgallienne
Wedding: 5/28/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
My daughter's first venture out to look at wedding gowns was to Bella Rosa. Phyllis was our consultant and couldn't have been nicer or more knowledgeable. We found THE ONE on that first trip, and Phyllis picked out the perfect veil to compliment the dress. We were told the dress would arrive in about 12 weeks. Much to our surprise and delight, the dress arrived early. The fit was close to perfect --- only a few little tweaks were needed. The alterations staff was AWESOME. Given the design of the dress and the train involved, 33 bustles were required. We had two training sessions on bustling and the staff was very patient with us. The veil had not arrived when bridal portraits were taken --- but not to worry --- Bella Rosa let us use the sample from the store. We traveled to East Carolina University to have the bridal portraits done on the campus. As a result of our walking all over campus, a few areas along the edge of the gown got dirty. Bella Rosa recommended the perfect individual to clean the gown, and everything came out. Meghan was a stunning bride in her gown. Thank you Bella Rosa for the part you played in making her wedding special. And thank you Phyllis, Heather and the alterations staff for being so great to work with!
Tammy
Wedding: 5/21/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I ordered by dress from Bell Rosa. The place is great. My mother, father, and I went to try on dresses on a Thursday during the day. The shop was completely empty, so we had tons of time to try on dresses and never felt rushed. Kathy was my consultant and she was wonderful. She picked dresses based on the shape/style I wanted (dropped waist, a-line, ornate) and while I was trying them on, my mother was able to browse through all the dresses to pick out others. I tried on about 10 dresses and found THE ONE. I had to have 4 fittings but they were always easy to schedule and did not take long. My overall experience was wonderful.
Patricia
Wedding: 5/14/11
4.8 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
5.0/5.0
I bought my dress from Bella Rosa last summer for my May 2011 wedding. It was a wonderful experience all around. My consultant, Phyllis, found my dream dress in minutes - I knew it was the one right when I saw it! I also found my bridesmaids dresses and my mother's dress the same day! My only complaint is that I was convinced to order a size larger than I needed (I fully zipped into the sample dress and then ordered a size larger). Needless to say, I was swimming in it when it came in. It wasn't too much of a problem, though, as almost all bridal salons have you order a larger size. I certainly recommend shopping for your gown in Bella Rosa. You are sure to find your dream dress!
CarrieGH
Wedding: 4/30/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I went to 4 salons in Richmond and made Bella Rosa my last. I had heard great things so I fully expected to find my dress there and they did not let me down! Phyllis listed to what I said and pulled the perfect dress for me. Once it came in, we did struggle with the fitting but the consultant staff and the alterations staff were patient and helpful. I had about 8 fittings which I was not prepared for, but there were no "add ons" to the alterations fees and they were very kind in dealing with the picky-ness of myself and my mother. There was never a moment when they thought about anything short of perfection for me and my dress! When I had my portraits done, some of the accessories I had purchased had not come in so they let me use the samples that they had in stock. Later, my aunt needed a dress to wear to the wedding and they helped her pick one and had a the alterations completed in less than a week!!! I am beyond thrilled that I got my dress there and would recommend to everyone that they shop there!
Katherine and Martin
Wedding: 10/31/10
4.5 out of 5.0
Quality of Service:
4.5/5.0
Responsiveness:
4.5/5.0
Professionalism:
4.5/5.0
Value for Cost:
4.5/5.0
Flexibility:
4.5/5.0
I loved that Bella Rosa was very clean, neat and not crowded! All the staff there are so friendly! I loved Cathy, the sales lady that helped me with my dress. She was super friendly and not pushy at all. They have a good selection of all different styles/prices/fabric of dresses! They were very flexible in working with my schedule to get my dress altered in time for the big day! Overall, great place to shop for a wedding gown/ cocktail dress/ dress for an event!
Mrs. Ligon
Wedding: 10/10/10
3.9 out of 5.0
Quality of Service:
3.5/5.0
Responsiveness:
3.0/5.0
Professionalism:
4.0/5.0
Value for Cost:
4.5/5.0
Flexibility:
4.5/5.0
I found my wedding dress after trying on four dresses. Kelsey knew my budget and picked the dress out for me- it was PERFECT! Plus $150 under my budget which I could put toward alterations. I placed the order for my dress on Oct. 30th. They told me 8 weeks was the standard turn around time. Beginning of January I called to check on the status of my dress, they said it was scheduled to ship for the vendor in a week. February came around and I hadn't heard from them, I called again. They said the dress had arrived with a flaw so they sent it back!! They never called to tell me! Said it would be another two weeks. March comes around and no word. I am freaking out by this point because my wedding is 6months away. I call them again and have a chat with the manager. She apologized for any inconvenience, and it's their policy not to alert the bride if there is a flaw in the dress then sent back so as not to alarm her. She did give me a nice discount and a free bridal portrait session and 8x10 with a local photographer to make up for the problem. My dress arrived the first week of April. It was PERFECT! I was so happy when I put it on again. The alterations person they had on staff made it fit like a glove and I loved the bustling. They had my dress pressed for my bridal portraits, and had it pressed and ready for my wedding. Though my dress was very late arriving, I blame the dress vendor who made the dress, not Bella Rosa. Bella Rosa made it up to me and I recommend them to anyone looking for a gorgeous gown.
lordja
Wedding: 10/9/10
3.6 out of 5.0
Quality of Service:
3.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
4.0/5.0
Value for Cost:
3.0/5.0
Flexibility:
4.0/5.0
I went to Bella Rosa for my bridesmaid's dresses. Unfortunately the associate did not measure the girls correctly. Each dress was ordered two sizes too big. Luckily, management apologized and offered to alter the dresses for free.
Jenna S
Wedding: 10/1/10
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Beautiful Selection, Impeccable Customer Service. I have only had wonderful experiences at Bella Rosa. The staff is very friendly, helpful, and compassionate. It is a beautiful store with a great selection. My consultant made looking for the dress so much fun. From the alterations department to the people who answer the phone, everyone has gone out of their way to be helpful and kind. I highly recommend this store for a memorable and positive experience!
Cyame
Wedding: 8/28/10
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I loved my dress! I got semi-frustrated with my search for the perfect gown until I went to Bella Rosa. They were having a trunk sale on Pronovias gowns and the first one I saw was The One! My consultant, Phyllis, was wonderful. She was so helpful and supportive. I bought my shoes, veil, and rehearsal dinner dress there. My Lela Rose rehearsal dinner dress was a big hit. It was totally worth the 2 hour drive to Richmond to have the great experience that I did at Bella Rosa.
Ainsilie and Ryan
Wedding: 7/31/10
4.9 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
4.5/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
This is the perfect place to find your wedding dress! They have a huge selection & will make you feel like the perfect bride! My only complaint: my consultant convinced me that I had tried on a ton of dresses, when it was really only about 10 and I didn't feel as if I tried on enough. This was my first stop, and I believe she did this because we were nearing the end of our consultation time. I obviously found my dress here and loved it! I received so many compliments on it at the wedding and they delivered it just in the time they told me it would be in. My bridesmaids purchased their dresses here as well and they ran into no issues whatsoever. Beautiful store with beautiful dresses!
 
 
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